Free shipping for all Malaysia orders above RM100.
Question After placing my order, how will I know when my order is shipped?
AnswerWe usually take 3-5 working days to process the order. We will send you a tracking number once it has been sent.
Question How do I know when my order is shipped?
AnswerAfter processing your order (This will take between 3 – 5 working days), your tracking number will be given once payment and order has been fulfilled.
Question When will I receive my order?
AnswerOnce the order has been processed, you will receive your order within 3-4 working days for peninsular Malaysia. Sabah and Sarawak will be 3-5 working days. International orders will be 5-7 working days.
Question Do you do international shipping?
AnswerWe currently do international shipping to Singapore, Brunei and Indonesia. We are working on expanding our shipping areas.
Question Do you ship to Sabah and Sarawak?
AnswerYes we ship to all the states of Malaysia.
Question Can I change the shipping details after purchasing my products?
AnswerOnce orders have been processed, we are unable to change the shipping details. So please ensure you enter the correct details.
Question After making a purchase, is it possible to cancel my order?
AnswerAll purchases are final and once processed we will not be able to cancel your order.
Question I have not received my package, HELP!?
AnswerIf you have not received your package or would like to enquire further please contact us at email@example.com
Question I dont like the colors I picked, could I make an exchange or get a refund?
AnswerStrictly no exchanges or refunds available.
Question Do you test your products on animals?
AnswerNo our products are not tested on animals. Dyan Women’s Beauty is proudly Cruelty Free.
Question Will the color look the same on all skin types?
AnswerNo, the color varies on every person as it has to do with skin color and the undertone of the lips.